Frequently asked questions

Your purchase is risk free for 7 days or your money back – you may request a refund at any time for any reason via email within 7 days of purchase and you’ll be granted a refund. After 7 days, no refunds will be granted. To request a refund, please contact the professional development team at professional.development@phoenix.edu. You will lose access to the course or track once your refund begins processing.

It’s simple!

1. Sign up with either your personal email or a social media account.
2. Pay for your course(s) or track(s) with a credit card and begin learning.

You can immediately access and begin learning after completing your purchase.

Login using the username and password you created when purchased at https://www.phoenix.edu/professional-development/login

Course

A course covers one subject and an average of 4 job-ready skills. Select courses help prepare you to test for one industry certification exam.

Track

A track is a collection of our courses at a discounted price. All tracks help prepare you to test for at least one industry certification exam.

Courses and tracks are 100% online, they are self-paced and self-directed – specifically made for busy adult lives, allowing you to learn when and where you want – courses are not instructor-led. All coursework, including any provided materials; tools, worksheets, and videos are in English. Each course is designed to take approximately 30 hours to complete.

Each course contains:

• Four to five modules; each module covers multiple topics and one skill.
• Post-module assessments to test your learning - no limit on how many times you can test yourself.
• Publicly available curated resources.

Courses are 100% self-paced and self-directed giving you the flexibility to schedule your learning time as you want. We estimate a single course may take 30 hours to complete – you'll have access to a single course for one year (365 days) from the date of purchase.

You’ll have access for one year (365 days) from your date of purchase. Upon expiration of 365 days, you will no longer have access to the courses or tracks.

No. Our Professional Development courses are offered online only – allowing you to learn when and where you want.

If you’re having trouble logging into your professional development account, try the following options:

Did you use one of the single sign-on (SSO) options to create your account?

If you created your account with an SSO option like University of Phoenix, Google or LinkedIn, you’ll need to select that option to log into your account.

Are you using the correct password?

If you’ve confirmed you’re using the right email and did not create your account with a SSO option, you may have the wrong password. You can reset your password here.

Do you have an account?

You may not have created your professional development account yet. Being a University of Phoenix student or alum does not automatically mean you have a professional development account. Or, perhaps you’ve created an account as an individual learner but now wish to continue with a business account? Regardless, you can create a professional development account here.

If none of the above options helped you log into your account, please contact us for help.

When you have achieved a score of 85% or higher in each module’s assessment within 365 days from purchase, an online Certificate of Completion will be issued for each course completion.

No. Our professional development courses are non-degree, noncredit bearing, and do not carry institutional or programmatic accreditation. Professional development courses are stand-alone courses that are not part of any UOPX certificate, continuing education, degree or other program.

These courses are designed for personal and professional development, and they do not provide any professional development units or credits (PDUs or CEUs) from the University of Phoenix and cannot be applied towards University of Phoenix Prior Learning Assessment, (PLA) submissions. If you plan to use courses or tracks to meet professional development requirements, you will need to check with any applicable agency or employer.

No. Professional development course takers are not University of Phoenix students. If you are interested in becoming a University of Phoenix student, which provides access to the following services, please contact an enrollment representative at (844) 937-8679.

• University Library
• Career support services
• Career Service for Life® commitment
• Complimentary Microsoft 365
• eResources
• Academic tutoring
• Faculty or instructor support
• any other student-level benefit or support services

No. Federal funds/financial aid or loans cannot be used to pay for a course or track.

Reach out to us at professional.development@phoenix.edu. You can email us or reach us through Chat during Mon. - Fri., 8am – 5pm (AZ time), excluding major US holidays.

https://www.phoenix.edu/professional-development/terms-and-conditions/

Completing or purchasing a professional development course or track does not qualify you as a University of Phoenix student or alum. For additional information about University of Phoenix, please contact an enrollment representative at (844) 937-8679.