Frequently asked questions
What is the refund policy?
Your purchase is risk free for 7 days or your money back – you may request a refund at any time for any reason via email within 7 days of purchase and you’ll be granted a refund. After 7 days, no refunds will be granted. To request a refund, please contact the professional development team at firstname.lastname@example.org. You will lose access to the course or track once your refund begins processing.
What do I need to get started?
- Sign up with either your personal email or a social media account.
- Pay for your course(s) or track(s) with a credit card and begin learning.
When can I start?
You can immediately access and begin learning after completing your purchase.
How do I access my courses or tracks?
Login using the username and password you created when purchased at https://www.phoenix.edu/professional-development/login
What is the difference between a course and a track?
A course covers one subject and an average of 4 job-ready skills. Select courses help prepare you to test for one industry certification exam.
A track is a collection of our courses at a discounted price. All tracks help prepare you to test for at least one industry certification exam.
What are these Professional Development courses and tracks like?
Courses and tracks are 100% online, they are self-paced and self-directed – specifically made for busy adult lives, allowing you to learn when and where you want – courses are not instructor-led. All coursework, including any provided materials; tools, worksheets, and videos are in English. Each course is designed to take approximately 30 hours to complete.
Each course contains:
- Four to five modules; each module covers multiple topics and one skill.
- Post-module assessments to test your learning - no limit on how many times you can test yourself.
- Publicly available curated resources.
How much time do I need to devote each week to a course?
Courses are 100% self-paced and self-directed giving you the flexibility to schedule your learning time as you want. We estimate a single course may take 30 hours to complete – you'll have access to a single course for one year (365 days) from the date of purchase.
How much time do I have to complete courses or tracks?
You’ll have access for one year (365 days) from your date of purchase. Upon expiration of 365 days, you will no longer have access to the courses or tracks.
Can I take a course or track in-person?
No. Our Professional Development courses are offered online only – allowing you to learn when and where you want.
How can I get help logging into my account?
If you’re having trouble logging into your professional development account, try the following options:
Did you use one of the single sign-on (SSO) options to create your account?
If you created your account with an SSO option like University of Phoenix, Google or LinkedIn, you’ll need to select that option to log into your account.
Are you using the correct password?
If you’ve confirmed you’re using the right email and did not create your account with a SSO option, you may have the wrong password. You can reset your password here.
Do you have an account?
You may not have created your professional development account yet. Being a University of Phoenix student or alum does not automatically mean you have a professional development account. Or, perhaps you’ve created an account as an individual learner but now wish to continue with a business account? Regardless, you can create a professional development account here.
If none of the above options helped you log into your account, please contact us for help.
What will I receive when I finish?
When you have achieved a score of 85% or higher in each module’s assessment within 365 days from purchase, an online Certificate of Completion will be issued for each course completion.
Do I get university or college credits by taking a course?
No. Our professional development courses are non-degree, noncredit bearing, and do not carry institutional or programmatic accreditation. Professional development courses are stand-alone courses that are not part of any UOPX certificate, continuing education, degree or other program.
Do I get professional development or continuing education units or credits?
These courses are designed for personal and professional development, and they do not provide any professional development units or credits (PDUs or CEUs) from the University of Phoenix and cannot be applied towards University of Phoenix Prior Learning Assessment, (PLA) submissions. If you plan to use courses or tracks to meet professional development requirements, you will need to check with any applicable agency or employer.
Does the purchase of a professional development course or track mean I am a University of Phoenix student?
No. Professional development course takers are not University of Phoenix students. If you are interested in becoming a University of Phoenix student, which provides access to the following services, please contact an enrollment representative at (844) 937-8679.
- University Library
- Career support services
- Career Service for Life® commitment
- Complimentary Microsoft 365
- Academic tutoring
- Faculty or instructor support
- any other student-level benefit or support services
Is financial aid available?
No. Federal funds/financial aid or loans cannot be used to pay for a course or track.
Who can I contact if I need technical support?
Reach out to us at email@example.com. You can email us or reach us through Chat during Mon. - Fri., 8am – 5pm (AZ time), excluding major US holidays.
Does completing a professional development course or track mean I am a University of Phoenix alum?
Completing or purchasing a professional development course or track does not qualify you as a University of Phoenix student or alum. For additional information about University of Phoenix, please contact an enrollment representative at (844) 937-8679.
Ready to start learning?
Take a professional development course and start building new skills, one course at a time.Explore our catalog