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SEC/361

Interpersonal Communications

3 credits

Total credits

5 weeks

Course length

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Take this course on its own, or as part of a degree or certificate program.

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Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Course level: Upper Division

This course prepares the student to communicate effectively in written and verbal form. It provides principles for effective investigative reporting and incident documentation, as well as techniques for interviewing and understanding verbal and nonverbal communication.

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

What you'll learn

Course skills and outcomes

  • Explain elements of effective verbal and nonverbal communication.
  • Describe potential barriers to effective communication and how they may be overcome.
  • Analyze the outcomes of effective and ineffective communication in a security setting.

  • Differentiate between security interviews and interrogations, including the purposes of each.
  • Describe the techniques for effective interviewing and questioning, including the importance of the interview setting.
  • Explain the methods for interview preparation and the desired outcomes of the interview.
  • Assess the legal issues related to interviewing and interrogating.

  • Identify the types of written communication encountered by security professionals.
  • Explain the importance of effective note taking in security settings.
  • Describe guidelines for fact-based investigative and incident report writing, including the principles used to develop an effective report.
  • Apply appropriate grammar as part of effective written communication.

  • Explain how technology has affected communication.
  • Identify the uses of technology in security communication applications.
  • Analyze technological sources and their effectiveness within security settings.

  • Explain the types of issues security personnel can encounter when interacting with different groups.
  • Identify strategies for communicating effectively with different groups (e.g., older adults, children, people with disabilities or mental illness).
  • Outline the stages of conflict resolution.
  • Compare the various approaches to conflict resolution including influences of environmental factors in conflict resolution.

Why UOPX

Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission (hlcommission.org) for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

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Transfer Credits

Credit Transfer

Need to transfer credits to another college or university?

Before you enroll in a course, check with your school of choice to make sure they will accept our transfer credits and to understand any requirements or limitations. Then you can complete your course, and request your official transcript be sent to your school. That’s it!

How to request your transcripts

Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. If you have a question contact us at (866) 354-1800.

The University of Phoenix reserves the right to modify courses. Although our continuing teacher education courses are accepted by some state agencies in the United States toward teacher certifications and endorsements, this may not be the case in all states or foreign jurisdictions. If you plan to use courses for certification or endorsement, please check with your own state agency and your school district for applicability. Continuing teacher education courses are not eligible to apply to degree programs at University of Phoenix. These courses are not eligible for federal financial aid. Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative. If you have a question contact us at (866) 354-1800.