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CIS/293

Information Technology

Network Troubleshooting and Support

Online

Format

$1,194

Estimated Tuition

3 credits

Total credits

5 weeks

Course length

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Take this course on its own, or as part of a degree or certificate program.

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Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Course level: Undergraduate

This course provides an introduction to computer networking, network troubleshooting and desktop support. Topics include networking design and implementation. CIS/293 provides hands on practice troubleshooting hardware and desktop support issues aligned with entry-level desktop support. This course, and CIS/291, are aligned with the requirements of the CompTIA A+ 220-1001 exam.

Prerequisites

CIS/291 - PC and Device Fundamentals or equivalent

Required materials

The materials required for this course are covered in your resource fees.

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

What you'll learn

Course skills and outcomes

  • Identify the various types of network cables and connectors.
  • Define the characteristics of fiber optic, twisted pair and coaxial connectors, and cabling.
  • Distinguish between internet connection types and network types.
  • Explain network architecture devices, including their functions and features.

  • Describe how to use the Open System Interconnection (OSI) model to troubleshoot network performance issues.
  • Explain the properties and characteristics of Transmission Control Protocol/Internet Protocol (TCP/IP).
  • Summarize the appropriate uses of TCP and User Datagram Protocol (UDP) in network design.

  • Discuss the relationship between Wi-Fi networking standards and encryption types.
  • Explain the appropriate uses of common network diagnostic tools.
  • Select appropriate networking tools for a given scenario.
  • Define a security plan appropriate for a small office/home office (SOHO) wired/wireless network for a given scenario.

  • Design a Small Office/Home Office (SOHO) network layout using appropriate physical and logical network functions that meets given requirements.
  • Define the testing protocols for a new network installation, including the use of appropriate tools.
  • Define the steps to successfully install a SOHO wireless/wired router and other network devices.

  • Explain the troubleshooting process for resolving common network performance issues using the appropriate diagnostic tools.
  • Explain the troubleshooting approach for Redundant Array of Independent Disks (RAID) and the appropriate tools.
  • Describe the troubleshooting process for wired and wireless networks and the appropriate tools.

Why UOPX

Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission (hlcommission.org) for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

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Transfer Credits

Credit Transfer

Need to transfer credits to another college or university?

Before you enroll in a course, check with your school of choice to make sure they will accept our transfer credits and to understand any requirements or limitations. Then you can complete your course, and request your official transcript be sent to your school. That’s it!

How to request your transcripts

Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. If you have a question contact us at (866) 354-1800.

The University of Phoenix reserves the right to modify courses. Although our continuing teacher education courses are accepted by some state agencies in the United States toward teacher certifications and endorsements, this may not be the case in all states or foreign jurisdictions. If you plan to use courses for certification or endorsement, please check with your own state agency and your school district for applicability. Continuing teacher education courses are not eligible to apply to degree programs at University of Phoenix. These courses are not eligible for federal financial aid. Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative. If you have a question contact us at (866) 354-1800.