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BSHS/426

Human Services Management: Theory & Practice

3 credits

Total credits

5 weeks

Course length

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Take this course on its own, or as part of a degree or certificate program.

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Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Course level: Upper Division

This course traces the historical context of human services management. Students will examine strategies for managing an integrated, multi-emotionally driven work force. Students will prepare to be generalists, understanding the scope of leading work forces under pressure. Students will employ learned management practices to distinguish, inspect, and measure the important attributes of program management and supervision. A focus on organizational behavior and the challenges of embracing workforce diversity, dynamic systems change, performance evaluation, and effective communication with a range of paraprofessional and professional colleagues allows students to explore their role as managers in the growing human services field.

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

What you'll learn

Course skills and outcomes

  • Identify the various roles of the human services manager.
  • Compare the main theories that have influenced management approaches in human services.
  • Summarize the administrative themes related to human services management.
  • Evaluate different practice models related to human services management.

  • Compare the similarities and differences between organizational culture and climate.
  • Identify the different styles of leadership used in human services.
  • Discuss the different measurements and outcomes associated with program development and evaluation.
  • Summarize the stages involved in developing an information technology (IT) application.

  • Explain the steps involved in strategic planning.
  • Identify the different factors involved in program planning.
  • Discuss the various challenges associated with fundraising in human service settings.
  • Identify the budgeting responsibilities of a human service manager.

  • Contrast individually focused, interactionally focused, organizationally focused, and cross-cutting approaches to worker motivation.
  • Compare the three building blocks related to diversity and the empowerment issues within the workplace.
  • Discuss the five critical issues related to effectively managing employee performance from a human resource perspective.
  • Compare the supervisor roles in training and developing staff.
  • Identify the levels of empowerment and discuss the human service manager’s role in encouraging them to occur within the agency.

  • Discuss the various strategies that human service organizations use to manage the environments in which they operate.
  • Identify the phases associated with the collaboration process in human services organizations.
  • Explain the importance of the advocacy role in human services and why managers should be part of the advocacy process.

Why UOPX

Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission (hlcommission.org) for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

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Transfer Credits

Credit Transfer

Need to transfer credits to another college or university?

Before you enroll in a course, check with your school of choice to make sure they will accept our transfer credits and to understand any requirements or limitations. Then you can complete your course, and request your official transcript be sent to your school. That’s it!

How to request your transcripts

Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. If you have a question contact us at (866) 354-1800.

The University of Phoenix reserves the right to modify courses. Although our continuing teacher education courses are accepted by some state agencies in the United States toward teacher certifications and endorsements, this may not be the case in all states or foreign jurisdictions. If you plan to use courses for certification or endorsement, please check with your own state agency and your school district for applicability. Continuing teacher education courses are not eligible to apply to degree programs at University of Phoenix. These courses are not eligible for federal financial aid. Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative. If you have a question contact us at (866) 354-1800.