Skip to Main Content Skip to bottom Skip to Chat, Email, Text
Back to Program

BSHS/395

Client Assessment and Planning

3 credits

Total credits

5 weeks

Course length

Request info

Take this course on its own, or as part of a degree or certificate program.

View all programs

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

Course level: Upper Division

This course enables students to understand the process of conducting needs assessments, developing an action plan for services, implementing the action plan, and subsequent evaluation of outcomes. Students will learn the process of developing goals and measurable objectives, designing an individualized program for clients, implementing the program, and using ongoing assessment and evaluation of results to revise or modify individualized programs. Students will demonstrate competency in identifying needs, and mobilizing resources and necessary supports for assisting clients in meeting goals.

Please Note: Attendance and participation are mandatory in all University courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.

University of Phoenix reserves the right to modify courses. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative.

What you'll learn

Course skills and outcomes

  • Describe the phases of the helping process and their importance.
  • Apply the strengths-based approach to the helping process
  • Evaluate the importance of maintaining ethical standards during the helping process.

  • Determine the most effective techniques to conduct an interview.
  • Apply effective interviewing skills.
  • Explain the importance of client perspective during the assessment.
  • Describe the process of recognizing and coping with stress, distress, and disorder.

  • Identify how to understand problems.
  • Examine the importance of problem statements in relation to plan development.
  • Examine how a case manager and client choose services, resources, and supports.
  • Describe how to solve problems and set goals.

  • Explain the importance of networking and collaborating with other providers.
  • Examine the role of the case manager in the referral process.
  • Examine the responsibilities of the client in the referral process.

  • Explain the role of the case manager in monitoring and evaluating direct services.
  • Examine the importance of client participation, circumstances, and feedback in service provision.
  • Describe the criteria for evaluating outcomes and determining future services.

Why UOPX

Why take courses at University of Phoenix

Accreditation that matters

We’ve been accredited by the Higher Learning Commission (hlcommission.org) for more than 40 years.

Real-world instructors

Learn from instructors who bring an average of 25 years of working experience to the classroom.

Affordable and potentially reimbursable

Our tuition and fees are competitive and fixed. Also, check to see if your employer will cover you for this course.

Next Steps

Smiling enrollment representative

Start a conversation about your future with an enrollment representative today.

Call 844-937-8679
Start chatting

Transfer Credits

Credit Transfer

Need to transfer credits to another college or university?

Before you enroll in a course, check with your school of choice to make sure they will accept our transfer credits and to understand any requirements or limitations. Then you can complete your course, and request your official transcript be sent to your school. That’s it!

How to request your transcripts

Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. If you have a question contact us at (866) 354-1800.

The University of Phoenix reserves the right to modify courses. Although our continuing teacher education courses are accepted by some state agencies in the United States toward teacher certifications and endorsements, this may not be the case in all states or foreign jurisdictions. If you plan to use courses for certification or endorsement, please check with your own state agency and your school district for applicability. Continuing teacher education courses are not eligible to apply to degree programs at University of Phoenix. These courses are not eligible for federal financial aid. Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice. While widely available, not all programs are available to residents of all states. Please check with a University Enrollment Representative. If you have a question contact us at (866) 354-1800.