University of Phoenix is committed to ensuring equal access to information for all. We support creating an environment where a person with a disability can acquire the same information, engage in the same interactions and enjoy the same services as a person without a disability, and be able to do so in an equally effective manner, with substantially equivalent ease of use. Our accessibility policy follows established benchmark standards for the accessibility of web-based products and services considered necessary to meet this goal and ensure compliance with applicable state and federal regulations.
The University will develop, procure, maintain and use information and communication technology that ensure people with disabilities have comparable access to them.
All new or modified online content and functionality, including the education platform features, will be accessible to people with disabilities as measured by conformance to the benchmark standards set forth below, except where doing so would impose a fundamental alteration or undue burden.
In the event of a fundamental alteration or undue burden, the University will nevertheless provide equally effective alternate access. Alternate access will ensure, to the maximum extent possible, that persons with disabilities are afforded an equal opportunity to obtain the same result, to gain the same benefit, or to reach the same level of achievement, in the most integrated setting appropriate to the person’s needs. The University is committed to provide information where you can perceive, operate and understand.
University of Phoenix adheres to these universally accepted benchmark standards established by the World Wide Web Consortium (W3C) in meeting accessibility commitments.
To achieve compliance with these standards, the University will use the following specifications and best practices (among others):
The guidelines, put forth by W3C, are organized around the following four principles, which lay the foundation necessary for anyone to access and use web content. Anyone who wants to use the web must have content that is:
University of Phoenix designated Accessibility & Usability Specialists within the Disability Services Department to work with Accessibility Leadership to ensure the policies are adopted and supported.
Accessibility & Usability Specialists work in conjunction with the Office of the Provost and Apollo Information Technology. They retain responsibility for monitoring the University’s compliance with accessibility requirements and ensuring University websites and applications are as accessible as possible to the widest range of users using the guidelines found in this policy.
The Accessibility & Usability Specialists shall be responsible for providing guidance to University of Phoenix and its departments on accessibility relative to the requirements of this policy, and training on accessibility as necessary and appropriate. They can be reached at AccessibilitySupport@phoenix.edu.
Find your local OCR Office: https://ocrcas.ed.gov/contact-ocr
4035 South Riverpoint Parkway
Mail Stop CF-S907
Phoenix, AZ 85040
University of Phoenix and the U.S. Department of Education’s Office for Civil Rights (OCR) entered into a Resolution Agreement under which the University reaffirms its commitment to ensure independent and equal access to its programs, benefits and services for all students.
A link to the Resolution Agreement (PDF 310KB) is provided.
Starting in September 2019, University of Phoenix will offer Blackboard Ally (click to watch video) in the classroom. Ally is an accessibility tool that allows faculty to evaluate the accessibility of documents shared in the classroom and provides alternative formats of those documents for students.
Ally can check several file types, including:
Ally automatically creates alternative formats of documents shared in the classroom. The following formats are available for students:
These are available by selecting the alternative formats option selecting the ellipsis next to the document’s name and selecting the alternative formats menu option. No special request is needed!
For more information about the alternative formats available to students, please review the alternative formats overview available on the Blackboard help site. In addition, University students, faculty and staff may email firstname.lastname@example.org for assistance.
The Accessibility and Disability Services Office can also offer direct assistance, if you need an accessible format, or want to ask for advice on how to make your content accessible.
You can fill out the form on this page if you have accessibility questions about the University or our services. This includes how to make content accessible.
University of Phoenix is pleased to provide this service to its students, faculty and staff.
Email an Accessibility & Usability Specialist or the University’s Assistive-Technology Technical Assistance Center (TAC). Or call TAC at 866.842.5222.